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As you may know, you have access to LifeWorks, OTIP’s Employee Assistance Program (EAP) provider. Effective August 31, 2023, LifeWorks will officially be rebranded to TELUS Health.
What does this mean?
• You will continue to have access to the same services, functionalities, and professionals as before.
• The phone numbers, app, web platform, username and password used to access OTIP’s EAP will all remain the same.
• You will start to see the TELUS Health name and brand in communications.
What you need to do
You may already see the updated TELUS Health One app if your device has automatic updates turned on. If automatic updates are not turned on, please ensure you manually update your current LifeWorks app through your app store. Note: You do not need to re-download the app or reregister for TELUS Health One.
Questions?FAQ attachment
For answers to frequently asked questions, please see the attached document above. This FAQ will touch on OTIP’s EAP and provide steps on how to update your app.
For assistance or questions not included in the FAQ, please contact TELUS Health by calling 1-800-668-0193.
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